We are here for you
Useful resources
Despite the ongoing challenges of the global COVID-19 pandemic, Equitable remains steadfast in our mission to serve you. For more than 161 years*, Equitable has persevered through many serious events and periods of market volatility, while helping our clients face the future with confidence. We greatly value our relationship and appreciate the trust you have placed in us.
Refer to this page for frequently asked questions and other resources to support you as we navigate this environment together.
As the COVID-19 situation continues to unfold, Equitable remains steadfast in our mission to serve you. For more than 160 years, Equitable has persevered through many serious events and periods of market volatility, while helping our clients face the future with confidence. We greatly value our relationship and appreciate the trust you have placed in us.
Refer to this page for frequently asked questions and other resources to support you as we navigate this environment together.
Policies and payments
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Did Equitable offer any payment accommodations for its policyholders?
Generally, unless otherwise required, Equitable extended grace periods for life insurance premiums due up to June 2020 by at least an additional 60 days from the date the policy would have otherwise lapsed.
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I have an Equitable major medical policy. Whom should I contact if I have questions about my coverage?
If you have any questions about your coverage, available benefits or access to care, please contact us at (800) 782-9355. If your question pertains to your policy and COVID-19, please note that Equitable Financial is waiving cost-sharing for medically necessary screening and testing for COVID-19 and is complying with states’ required mandates.
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How will Equitable process claims related to COVID-19?
Equitable’s life insurance and major medical insurance policies do not contain exclusions related to any specific disease or a pandemic. If a claim is received for a death related to COVID-19, it will be paid according to our regular procedures, subject to standard contestability provisions.
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Where can I find more information on how COVID-19 affects Equitable Employee Benefits, such as Dental, Vision, Life and Disability insurance?
Our Frequently Asked Questions provides useful information for brokers, employers and employees.
Digital tools
We recognize that real-time access to your account is important. Please take advantage of the many online tools available to you.
Fraud protection
How can I protect myself from fraud?
History shows that during times of crisis, there are increased attempts to commit fraud using various online and telephone-based schemes. Individuals should remain vigilant in identifying these schemes by not providing any personally identifiable information and, most importantly, notifying Equitable of any potential identity theft issues. In addition, individuals should be aware of any price gouging, unsolicited insurance policy sales attempts or attempts to change the terms of their current insurance policy.
If you have concerns about attempted or successful fraud issues, please contact us directly for assistance. The Financial Security Office can be reached at (212) 314-6600.
Business continuity
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What steps are Equitable taking to stay up to speed on this rapidly changing situation?
Equitable continues to monitor COVID-19 and closely follows guidance from national, state and local authorities, including the Centers for Disease Control and Prevention. In addition, Equitable’s own medical department continues to play an active role in helping the company navigate this crisis.
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Are Equitable’s service centers fully operational?
Yes. Our service centers and Equitable Advisors Financial Professionals remain available to serve you. Please understand that service center hold times may be longer than normal. Please consider managing your account by signing into our website or downloading our mobile app.
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How can I manage my account virtually? Are there self-service options available?
We strongly encourage you to manage your account online. Please click Sign in at the upper right corner to enroll and access your account(s). You may also access self-service options via the Support menu.
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What is Equitable doing to support its employees and Equitable Advisors?
Equitable quickly established rigorous protocols to ensure the safety and security of its employees and Equitable Advisors financial professionals. The majority of our employees continue to work remotely, and the company has provided its employees with the tools and resources to continue to serve clients and collaborate effectively. In addition to professional support, Equitable has a range of programs to support the emotional health and well-being of its people during these challenging times.
Community involvement
What is Equitable doing to support the community?
In 2020, Equitable Foundation provided over $1.5 million in support to nonprofit organizations that were on the front lines of the crisis across the country. In 2021, the foundation will continue our legacy of strengthening the communities where we live and work through strategic partnerships, and through our Equitable in Action volunteer program.
State specific COVID recommendations and amendments
We will add updates as state specific regulations are released. If you need additional time to pay, please call (855) 434-5334.
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Massachusetts
For Policies/Contracts Issued in Massachusetts Only
If your policy/contract was issued in Massachusetts and you have been adversely impacted by COVID-19, we are here to help. For life insurance policy premiums due between March 1, 2020 and June 1, 2020, Equitable Financial and Equitable America extended grace periods for an additional 60 days beyond your contractual grace period. These extensions of time supersede any deadlines you may receive in statements or confirmation notices. If you are continuing to experience hardship due to the COVID-19 pandemic, there may be options available to you to prevent policy lapse. Please call (855) 434-5334.
If your policy/contract was issued in a state other than Massachusetts, this does not apply.
